My services
Find a checked professional (financing, removals, insurance, works, deeds), write to them, follow their reply and their quote, then leave a review.
My services is in My account, My properties group. There you write to professionals checked by ImmoBooking and follow their replies.
Finding a service provider
- Open My services.
- In What for?, choose the trade:
- Find financing group: Mortgage broker, Bank;
- My services group: Removals, Insurer, Renovation, Contractor, Architect, Notary.
- Enter your Postcode (4 digits) and, if you wish, your Town (optional).
- Click See providers.
The checked providers in your province are shown, with their rating. See their profile opens their page in the directory.
If there are none: “No checked provider for this trade in your province.”
Writing to a provider
- Click Write to followed by the provider's name.
- If you wish, add Your phone (optional).
- Write Your message.
- For a broker or a bank, you can tick Attach my project: the type of project (purchase or rental) and your maximum budget, as recorded in your ImmoPass. Nothing else from your file is passed on.
- Tick “I agree that my name, e-mail, phone and town are passed on to this provider so that they can reply.”
- Click Send the request.
The message “Request sent: the provider replies here and by e-mail.” is shown.
- You can send at most 5 requests a day: “Five requests a day at most: try again tomorrow.”
- If the box is not ticked, nothing is sent.
Following your requests
The Your requests block lists each request: the trade, the provider, the status, the date and your message.
| Status | What it means |
|---|---|
| Sent | the provider has not answered yet |
| Accepted | the provider agrees to take it on |
| Declined | the provider declines; their reason is shown (“Reason: …”) |
| Quote received | the provider has sent you a quote |
| Quote accepted | you have accepted the quote |
| Quote declined | you have declined the quote |
| Cancelled | you have cancelled the request |
You receive an email when the provider accepts, declines or sends a quote.
Replying to a quote
The quote shows its amount excluding VAT and including VAT, and its timeframe if there is one. View the PDF opens the document.
- Accept the quote: “Quote accepted: the provider is notified.”
- Decline: “Quote declined.”
Cancelling a request
Cancel the request is possible as long as the request has been sent or accepted, or the quote is waiting for your answer: “Request cancelled.”
Leaving a review
Once a quote has been accepted:
- Open Your review of this job, under the request.
- Choose the Rating, from 1/5 to 5/5.
- Add a Comment (optional).
- Click Publish the review.
The review is published on the provider's page as a “verified review”, signed “a private individual”: neither your name nor your address appears. You can only rate a job once; your rating is then shown under the request.