My account

Find your way around your account, find your messages, edit your profile, protect your access, download or delete your data.

My account opens from the button of the same name, at the top of every page of the portal, once you are signed in.

The account menu

The menu is on the left. On a phone, open it with the menu button at the top of the page; it closes as soon as you change page.

Where to find the details of each section:

• My favourites: Favourites and comparison;
• My alerts: Alerts;
• ImmoPass: ImmoPass and ImmoScore;
• My services: My services;
• My properties for sale and Agencies & contacts: Selling your property yourself.

The overview

The page “Hello” followed by your name shows three tiles:

• the number of saved properties, and the number of changes to look at;
• the number of messages sent to agencies;
• My profile and security.

Each tile opens the matching section.

My messages

My messages lists the messages you have sent to agencies from your signed-in account, with a confirmed address. For each one: the property, “To …, on …” (the agency and the date), your message, and the note “read by the agency” once the agency has handled it.

This list does not contain:

• messages sent without being signed in;
• your viewing bookings (see Booking a viewing);
• your applications (see Applying for a rental).

My profile

1. Open My profile.
2. Change your Full name, your Phone (optional) or your Language (the language of your emails).
3. Click Save: “Your details have been saved.”

Security

Changing your password

1. Open Security.
2. Enter your Current password.
3. Enter the New password (at least 12 characters).
4. Click Change password.

The message “Password changed. Your other sessions have been closed.” is shown. This device stays signed in; the others must sign in again. If the current password is wrong: “The current password is incorrect.”

Open sessions

Open sessions lists the devices signed in to your account: the browser and the system, “Opened on …”. Your device carries the note “This device”.

To sign out a device you do not recognise, click Close next to it: “The session is closed.”

My data

Downloading your data

1. Open My data.
2. Click Download my data.

You receive a file with everything your account holds about you: profile, sign-ins, favourites, messages sent and alerts.

Deleting your account

1. Open My data, Delete my account block.
2. Enter your Current password.
3. Tick “I understand that deletion is permanent.”
4. Click Delete permanently.

The sign-in page shows “Your account has been deleted. Goodbye, and thank you for visiting.”

What is deleted with the account:

• your favourites, your alerts and your sessions;
• your ImmoPass, its documents and its shares;
• your service requests;
• your properties for sale, which leave the portal.

Messages already sent to agencies stay with them: they received them and are responsible for them. You can ask them to delete them.

If the box is not ticked: “Tick the box to confirm the deletion.”