Creating an account and signing in

Create your free account, confirm your email address, sign in, recover your password and sign out.

Your account is at the top of every page of the portal: the Sign in button becomes My account once you are signed in.

Creating an account

1. Click Sign in at the top of the page, then Create an account (under “No account yet?”).
2. Enter your Full name and your Email address.
3. Choose a Password (at least 12 characters).
4. Choose the Language of your emails: French, Nederlands, English or Deutsch. By default, it is the language of the page.
5. Tick “I accept ImmoBooking's terms of use and privacy policy.” The Read them link opens these terms.
6. Click Create my account.

What happens next:

• the Check your inbox page is shown;
• you receive the email “Confirm your email address”. Its link is valid for 48 hours;
• if the address already has an account, you receive the email “You already have an ImmoBooking account” instead.

The email address of an agency member cannot be used to create a private account.

Confirming your address

1. Open the email “Confirm your email address” and click its button.
2. On the Confirm your address page, click Confirm my address.
3. The message “Your address is confirmed. Welcome to ImmoBooking!” is shown. Click Go to my account.

Opening the link is not enough: you must click the button on the page. A link that has already been used, has expired or has been replaced shows “This link is no longer valid: already used, expired, or replaced by a newer one.”

Until your address is confirmed

Your account exists, but you cannot:

• save properties to your favourites;
• create an alert from your account;
• write to an agency as the account holder (the contact form then works as it does without an account);
• put a property up for sale.

Every page of My account shows a banner with the Send the email again button. The new email replaces the previous one. You can request it 3 times an hour.

Signing in

1. Click Sign in at the top of the page.
2. Enter your Email address and your Password.
3. Click Sign in.

You return to the page you came from (for example a property page), or otherwise to My account. The portal is shown in the language of your account.

Forgotten password

1. On the sign-in page, click Forgot your password?.
2. Enter the Email address of your account, then click Send the link.
3. Open the email “Choose a new password” and click its button.
4. Enter the New password (at least 12 characters), then click Save.
5. Sign in again: the page shows “Your password has been changed. Sign in with the new one.”

• The link is valid for one hour and can only be used once.
• You can make at most 3 requests an hour for the same address.
• After the change, all your devices are signed out.
• If your address was not yet confirmed, it is confirmed at the same time.

Signing out

1. Open My account.
2. Click Sign out, at the very bottom of the account menu.

The sign-in page shows “You are signed out.” To sign out your other devices, see My account.

On an agency's portal

Some agencies show the portal under their own brand, on their website. Your ImmoBooking account works there too.

• The first time you sign in on an agency's portal, tick the box “I agree to use my ImmoBooking account on the … portal”, which names the agency. This consent is asked only once per agency.
• The agency gets no access to your account data: it only sees what you send it.
• On this portal, the account menu has no My messages, no My services and no Sell group.