Booking a viewing
Book a viewing slot from a property's page, then change or cancel it from the link you receive by email.
Booking is done on the property's page, in the Book a viewing block. This block only appears if the agency or the seller has opened online booking; otherwise, use the contact form.
Booking a slot
- On the property's page, find Book a viewing. The length of the viewing is shown.
- Choose a slot:
- under Group viewings, a session with several applicants (the number of free places is shown);
- under Individual slots, a free time, day by day (arrows Previous day and Next day).
- Check the line “Chosen slot: …”. Change lets you pick another one.
- Enter your Name, your E-mail and your Phone.
- If the agency has asked questions, answer them under The agency's questions.
- Tick the consent box so that your details and your answers are passed on.
- Click Book this slot.
If you are signed in with a confirmed address, your name and email are taken from your account: “You are booking as …”.
If there is no slot: “No free slot at the moment: use the contact form below.”
Checking the slot
After the click, the Your viewing page shows “We are checking that the slot is still free… This takes a few seconds.” For an agency property, the application checks the agent's calendar again, including their Google or Outlook calendar if it is connected.
| Result | Message shown | Email received |
|---|---|---|
| Slot free | “Your viewing is confirmed. An e-mail has been sent to you.” | “Your viewing is confirmed”, with the exact address |
| Slot taken in the meantime | “This slot is no longer available after all. Nothing is booked.” | “This slot is no longer available”, with Choose another slot |
| Slow check | “The check is taking longer than expected. You will receive an e-mail as soon as it is done.” | one of the two emails above |
- The exact address of the property is only given on confirmation.
- The agent, or the private seller, is told about every confirmed viewing.
- The day before the viewing, you receive the email “Reminder: your viewing”. It is not sent for a viewing booked less than a day ahead.
| Message shown | What it means |
|---|---|
| “This slot has just been taken. Please choose another one.” | Someone booked just before you. |
| “This group viewing is full.” | There are no places left in this session. |
| “You are already registered for this group viewing.” | Your address is already registered for this session. |
| “Too many requests: try again in an hour.” | You made more than 5 bookings in an hour. |
Changing or cancelling your viewing
Your viewings are not listed in My account. They are managed from the Change or cancel button in the confirmation and reminder emails. This link only shows that viewing.
The Your viewing page shows When, Where, Agency, and a See the property link. For a group session: “Group viewing: other applicants will be there too.”
As long as the viewing stands and has not started:
Changing the slot
- Click Change slot.
- Choose a new slot under Choose another slot.
A new link replaces the old one.
Cancelling
- Click Cancel the viewing.
- Confirm: “Cancel this viewing? The slot will be freed for someone else.” (Keep my viewing to go back).
You receive “Your viewing is cancelled”. The agent is told and the slot is freed.
If the agency or the seller cancels the viewing, you also receive the email “Your viewing is cancelled”, with a link to the property so you can choose another slot.
A link that no longer works shows “This link is no longer valid.”