Subscription and billing
Choose or change the agency's plan, follow its quotas, pay, and find ImmoBooking's invoices.
The subscription is set up in Organisation › Subscription. ImmoBooking's invoices are in Organisation › Billing.
Who can do what
| Action | Who |
|---|---|
| Read the subscription, the invoices and the billing details | the whole team |
| Subscribe, change plan, pay the month, cancel | the “Subscription” right (by default the administrator only) |
| Change the billing e-mail | the “Billing” right (by default the administrator and the manager) |
Without the “Subscription” right, the page shows “Only an agency administrator can change the subscription.”.
Before any purchase
A subscription or a domain name can only be bought with complete billing details: valid company number, address, postcode, town and e-mail. They are entered in My agency. Is something missing? The Billing page says so: “To complete before any purchase: …”, with the Complete in My agency link.
Plans and their features
Each plan has a monthly price excluding VAT, a description and features. Prices are shown on the Plans card (excluding VAT and including VAT, VAT at 21%).
| Feature | What it unlocks |
|---|---|
| “API” | API keys (see API and webhooks) |
| “Webhooks” | sending events to your tools |
| “Workspace in your colours” | the workspace and e-mails in the agency's brand |
| “Portal under your brand” | the portal in place of your website (see The website) |
A plan can also set quotas (see Quotas).
Subscribing
- Open Organisation › Subscription.
- On the Plans card, click Subscribe under the plan you want.
- Read the confirmation: the first month is paid in advance, now. Click Confirm.
- Wait for “Preparing payment…”, then pay on the payment page.
- Back on the page: “Payment received: your subscription is being updated.”.
The plan's features open on payment. The Your subscription card shows the plan, its status, the monthly price excluding VAT, “Paid until” and the Open features.
The buttons are greyed out if payment is not available, if billing details are missing or if a month remains unpaid.
Changing plan
- On the Plans card, click Switch to this plan.
- Read the confirmation, then click Confirm (or Keep my plan).
| Change | Effect |
|---|---|
| To a more expensive plan | immediate; you pay the difference straight away for the remaining days of the month (a day begun counts), then the new price |
| To a cheaper plan | at the end of the paid month; nothing to pay now (“Change scheduled for the next renewal.”) |
A scheduled change is shown: “Moves to … on ….”.
Renewals
| When | What happens |
|---|---|
| 7 days before | an e-mail announces the date and amount |
| On the renewal date | the saved payment method is charged; with no saved method, a payment link is sent |
| 3 and 7 days after, if nothing has been paid | a reminder e-mail; features stay open |
| 14 days after, if nothing has been paid | the subscription is “Suspended” and the plan's features close |
- E-mails go to the agency's active administrators (failing that, to the agency's address).
- An unpaid month shows “The month is unpaid: your features stay open until …” and the “Due” line with the Pay button.
- A payment reopens the features of a suspended subscription.
- The payment method is saved on your first payment. The Billing page says whether there is one.
| Subscription status | Plan features |
|---|---|
| “Awaiting payment” | closed |
| “Active” | open |
| “Due” | open |
| “Suspended” | closed |
| “Ended” | closed |
Cancelling
- On the Your subscription card, click Cancel subscription.
- Confirm. The message “Cancellation recorded.” is shown.
The subscription ends at the end of the paid month. Features stay open until then and your data stays in your workspace. As long as the date has not passed, Undo cancellation withdraws it.
Quotas
The Your subscription card shows Your usage.
- Listings online: at 80% of the limit, the “Almost reached” badge is shown; at 100%, “Limit reached”, and any new listing going online is refused until a listing is withdrawn or you move to a higher plan.
- Signature requests for the month: beyond the number included, each request is charged at the price set by the plan and added to the next renewal. Signatures are never blocked.
- An agency with no active subscription has no quota.
ImmoBooking's invoices
Open Organisation › Billing.
- Your billing details: the registered name, VAT number and address, taken from My agency and printed as they are on each invoice.
- Billing e-mail: enter an address, then Save (“Saved.”). If empty, the agency's e-mail is used.
- Payment method: says whether a payment method is saved.
- Your invoices: number, date, subject, amounts excluding VAT, VAT and including VAT, and the documents to download, PDF and UBL (Peppol). Just after a payment, the column may show “being prepared…”.
The rules:
- an invoice is created from a payment received: purchase or renewal of a domain name, subscription, change or renewal of a subscription;
- an invoice never changes; a correction takes the form of a credit note, with its badge, and the note “cancels” or “cancelled by” followed by the number;
- numbers follow on without gaps, one series per year:
IB-for invoices,NC-for credit notes; - the invoice is not sent by e-mail: download it from this page.