First steps in the workspace
Sign in, read the menu, switch agency, recover your password and sign out.
The agency workspace is at immobooking.be/espace. The Agency space link at the top of the portal also leads there.
Signing in
- Open the Sign in to your workspace page.
- Enter your Email address and your Password.
- Click Sign in.
What happens next:
- the workspace is shown in the language of your profile;
- if you are a member of a single agency, you land on the Overview;
- if you are a member of several agencies, you first choose the agency you enter (see Switching agency).
| Message shown | What it means |
|---|---|
| “Incorrect email address or password.” | The address or the password is wrong, or the account no longer has access to any agency. |
| “The service is temporarily unavailable. Please try again shortly.” | The service is not responding, or there have been too many failed attempts (10 for the same address within 15 minutes). Wait 15 minutes. |
| “Your session has expired, please sign in again.” | You have been inactive for a long time: sign in again. |
The menu
The menu is on the left. On a narrow screen (phone, small tablet), open it with the button at the top left; it closes as soon as you change page.
| Group | Sections |
|---|---|
| (at the top) | Overview, Dashboard |
| Customer relations | Contacts, Pipeline, ImmoPass received, Private sellers |
| Properties and mandates | Mandates, Listings, Leases, Rent |
| Organisation | Calendar, Tasks, Connections, Email templates, Online viewings, Follow-ups, Team, Service providers, ImmoScore, Website, Domain name, Billing, Subscription |
| (at the bottom) | My agency, Help, the language, Sign out |
- The API, Webhooks and Syndication sections only appear if you have the “integrations” right (see The team, roles and rights).
- The logo, at the top of the menu, always takes you back to the Overview.
- Help opens this guide in a new tab.
The overview
The Overview shows:
- your role and the name of the agency you entered;
- Your team: the agency's active members, with their name, email address and role. Your own line reads “(you)”.
The agency's figures are in the Dashboard.
Switching agency
This only concerns people who are members of several agencies.
- Click Switch agency, under the agency name at the top of the menu.
- On the Choose your agency page, click the agency you want. The current agency is marked “· current”.
You land on that agency's Overview. You only see its contacts, properties and team, with the role and rights you have there.
Changing the language
- At the bottom of the menu, click the language line (flag and name).
- Choose Français, Nederlands, English or Deutsch.
You stay on the same page, in the new language.
Forgotten password
- On the sign-in page, click Forgot your password?.
- Enter the Email address of your account, then click Get the link.
- Open the email “Choose a new password” and click its button.
- Enter the New password twice (at least 12 characters), then click Save.
- Sign in again with the new password.
- The link is valid for one hour and works only once. A new request cancels the previous link.
- You can make at most 3 requests per hour for the same address.
- After the change, all your devices are signed out.
Signing out
Click Sign out, at the very bottom of the menu.
Only this device is signed out. To sign out all your devices, change your password (see Forgotten password).